When I review products, I try to be as optimistic as possible. Usually there is something good about a product. Right? Well, I will let you be the judge.
On Black Friday I purchased the 7″ Sylvania Netbook for 94.88 from CVS. I thought it would be a cute little “wanna be” laptop for my daughter. She doesn’t need anything special and has been asking for a laptop FOREVER! I thought maybe if I bought her this little thing that could connect to the internet she would be happy. I was not expecting this to be a powerhouse laptop. Just something my daughter could play with.
After purchasing the Sylvania Netbook, I took it home and tried to set up the internet connection. But the first thing I noticed was that is was running off of the “CE” Operating system..WHOA..talk about old technology. But, I let it go because, like I said, it was for my daughter who did not need it for much real work anyway.
I followed the sheet of instructions in order to connect to the internet, but yet, it never connected. I am not the most technically savvy person in the world so I figured I would ask my Dad and sister when they came over Christmas Day. Well, they both tried to get on the internet and couldn’t do it.
Should it really be that difficult?
I called Customer Service 5 times and left 5 messages. On their recording, it said because of the inclement weather they were very backed up. Now, I don’t know about you, but I have never heard such a message before from a “big” company. They also recommended we email them. After waiting 5 days for a return phone call, I decided to email them.
I sent the email and you know what their response was? They sent me the same directions as what was printed on the original document I received. They were no help at all. Needless to say I quickly returned the 7″ Sylvania Netbook to CVS – and that was a fiasco in itself. Click here to see my experience with CVS Customer Service.
- You had to practically punch the touchpad to get it to select something.
- Difficult to Connect to Internet (if you can at all).
- Customer Service will not help you.
- Wait…I am thinking..there must be one nice feature right? Ummmm….it was small?
Skip this purchase all together and maybe skip purchasing Sylvania Technology if the customer service is always as bad as I received.
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